OBI4wan (now Spotler Engage)
Dutch webcare platform, now sold inside the Spotler Group
Entry price
Custom quote, no published pricing
Typical annual
Not disclosed by vendor
Free trial
Demo only
Contract
Annual
About OBI4wan (now Spotler Engage)
OBI4wan no longer exists as a standalone brand. Obi4wan.com redirects to Spotler, and the product is now sold as Spotler Engage. What survived the move is the webcare half: one inbox handling customer questions across WhatsApp, LinkedIn, X, Facebook, Instagram, TikTok, Threads, email and live chat, with publishing and planning, social analytics and an AI chatbot through Spotler Chat+ alongside it. It remains strongly Dutch. RTL, Aon, the Rode Kruis, Rijksoverheid, RAI Amsterdam and several municipalities and care providers are on the client wall, and that public-sector footprint is the real reason to look at it. The caveat matters though: under Spotler the product is positioned around customer engagement rather than open-web listening, so if you arrived here because you wanted OBI4wan for monitoring, check that the specific coverage you need made the transition. Pricing is quote-only.
Full specification
Pricing & Model
- Entry price
- Custom quote, no published pricing
- Median annual cost
- Not disclosed by vendor
- Pricing model
- Quote-only, scoped by modules and seats
- Free trial
- Demo only
- Contract required
- Annual
- Overage pricing
- Negotiated per contract
Searches / Topics / Queries
- What they call it
- Conversations / mentions
- Entry tier limit
- Contracted
- Mid tier limit
- Contracted
- Enterprise limit
- Contracted
- Boolean support
- Yes, though listening is no longer the headline module
Mentions / Results
- Counting method
- Contracted volume, weighted toward inbound conversations
- Entry tier
- Contracted
- Mid tier
- Contracted
- Enterprise tier
- Contracted
- Historical lookback
- Contracted historical window
Users & Seats
- Entry tier users
- Contracted per seat
- Mid tier users
- Contracted per seat
- Enterprise users
- Contracted per seat
- Extra seat cost
- Negotiated
Key Features
- Sentiment analysis
- Yes, within social analytics
- Emotion detection
- Not documented publicly
- Intent classification
- Yes, via the Spotler Chat+ chatbot layer
- Entity extraction
- Not documented publicly
- Image recognition
- Not documented publicly
- Webhooks
- Available through Spotler platform integrations
- API access
- Yes
- Publishing tools
- Yes, publishing and planning are core modules
- News / media coverage
- Not a headline capability under Spotler
- Language support
- Dutch, English, German, Spanish, Swedish editions
- Interface languages
- NL, EN, DE, ES, SV
Best For
- Primary audience
- Dutch and Northern European organisations (particularly government, municipal and healthcare bodies) that need a single inbox for citizen and customer questions across social and messaging, with Dutch-language support behind it.
- Regional focus
- Netherlands and Northern Europe
Similar platforms
Other social listening & media monitoring tools, cheapest published price first.