SentiOne
CEE listening with per-tier limits published in full
Entry price
$199/mo net (Social)
Typical annual
$10,188/yr (Business at $849/mo)
Free trial
Demo-led; no self-serve free tier advertised
Contract
Monthly or annual
About SentiOne
SentiOne is a Polish platform that pairs social listening with a conversational AI business, and it publishes more of its plan mechanics than almost anyone else in the category. Projects, languages, history depth, seats and AI credits are all stated per tier, from $199 to $1,180+ a month. Two details reward a close read. Realtime and Research cost the same $399: one updates continuously, the other refreshes every six hours but gives six months of history and a far larger export allowance. And languages are gated hard: one until the $849 Business tier, two there, and up to 80 only on Enterprise, which reshapes the maths for any multilingual buyer. The Automate side sells chatbots and voicebots separately, with a claimed 94% intent recognition. T-Mobile, PepsiCo, LG and Alior Bank are among the customers.
Full specification
Pricing & Model
- Entry price
- $199/mo net (Social)
- Median annual cost
- $10,188/yr (Business at $849/mo)
- Pricing model
- Published tiers by projects, languages, history and seats
- Free trial
- Demo-led; no self-serve free tier advertised
- Contract required
- Monthly or annual
- Overage pricing
- Export caps per tier; excess negotiated
Searches / Topics / Queries
- What they call it
- Projects
- Entry tier limit
- 1 project, 1 language
- Mid tier limit
- 5 projects, 1 language (Realtime or Research)
- Enterprise limit
- 10+ projects, up to 80 languages
- Boolean support
- Full Boolean project definitions
Mentions / Results
- Counting method
- Projects and export volume rather than raw mention caps
- Entry tier
- No CSV export on Social
- Mid tier
- 25k/mo export (Realtime); 200k/mo (Research)
- Enterprise tier
- 1M/mo (Business); up to 100M/mo (Enterprise)
- Historical lookback
- 1 month at entry, up to 36 months on Enterprise
Users & Seats
- Entry tier users
- 1 user
- Mid tier users
- 3 users
- Enterprise users
- 5 users, more on Enterprise
- Extra seat cost
- Move up a tier, seats are bundled
Key Features
- Sentiment analysis
- Yes, with AI credits per tier
- Emotion detection
- Not documented publicly
- Intent classification
- Yes: 94% NLU intent recognition claimed
- Entity extraction
- Yes
- Image recognition
- Not documented publicly
- Webhooks
- Available; email alerts on all tiers
- API access
- Yes
- Publishing tools
- No, listening and automation, not publishing
- News / media coverage
- Online data sources; premium sources on Enterprise
- Language support
- Up to 80 languages, but only on Enterprise
- Interface languages
- EN, PL, CS, HU, DE, ES
Best For
- Primary audience
- Polish and Central European brands, banks and agencies who want listening with published limits rather than a sales call, and organisations pairing monitoring with customer service automation from one vendor.
- Regional focus
- Poland and Central/Eastern Europe
Similar platforms
Other social listening & media monitoring tools, cheapest published price first.