Sprinklr
Enterprise CXM suite where listening is one module of many
Entry price
Custom quote, no published pricing
Typical annual
Not disclosed by vendor
Free trial
Demo only
Contract
Annual, typically multi-year
About Sprinklr
Sprinklr is the largest unified customer experience management suite in this comparison, spanning social publishing, customer care, contact centre, marketing and insights. Social listening is a module inside that suite rather than the product itself, which is the central trade-off: buyers get breadth, deep governance and one vendor across many teams, at the cost of a long implementation and enterprise-only commercial terms. Sprinklr retired its self-serve editions on 30 April 2026, so there is no longer any published price at any level, every deal is quoted. Listening capability itself is strong: broad source coverage, image and logo recognition, and analysis across a very wide language set.
Full specification
Pricing & Model
- Entry price
- Custom quote, no published pricing
- Median annual cost
- Not disclosed by vendor
- Pricing model
- Quote-only; self-serve retired April 2026
- Free trial
- Demo only
- Contract required
- Annual, typically multi-year
- Overage pricing
- Negotiated per contract
Searches / Topics / Queries
- What they call it
- Topics / listening queries
- Entry tier limit
- Contracted
- Mid tier limit
- Contracted
- Enterprise limit
- Contracted, effectively unlimited at scale
- Boolean support
- Full, with advanced query builder
Mentions / Results
- Counting method
- Contracted mention volume
- Entry tier
- Contracted
- Mid tier
- Contracted
- Enterprise tier
- Contracted
- Historical lookback
- Contracted historical window
Users & Seats
- Entry tier users
- Contracted per seat
- Mid tier users
- Contracted per seat
- Enterprise users
- Contracted per seat
- Extra seat cost
- Per-seat licensing, negotiated
Key Features
- Sentiment analysis
- AI sentiment across the suite
- Emotion detection
- Yes, part of the AI insights layer
- Intent classification
- Yes, routing and care use it directly
- Entity extraction
- Full NER plus product and topic models
- Image recognition
- Yes, logo and object detection
- Webhooks
- Yes, enterprise integration layer
- API access
- Yes, extensive APIs
- Publishing tools
- Yes, full publishing and governance suite
- News / media coverage
- News, blogs, forums, reviews and broadcast partners
- Language support
- 100+ languages
- Interface languages
- Multiple
Best For
- Primary audience
- Large enterprises consolidating social publishing, customer care and listening onto one vendor, with the procurement patience and budget for a quote-only, multi-year contract. Not a fit for teams that need a price today.
Similar platforms
Other social listening & media monitoring tools, cheapest published price first.